At Amber by Alankara, we are committed to ensuring the highest quality and craftsmanship in our jewelry. We offer a comprehensive warranty to provide you with peace of mind and confidence in your purchase.
2-Year Warranty
We provide a 2-year warranty on all our gold and diamond jewelry. This warranty covers any manufacturing defects in materials and workmanship under normal use during the warranty period.
What Our Warranty Covers
- Manufacturing Defects: Any defects in materials or workmanship.
- Gold and Diamonds: The integrity of the gold and diamonds used in our jewelry.
What Our Warranty Does Not Cover
- Wear and Tear: Natural wear and tear that occurs over time with regular use.
- Drops and Accidental Damage: Any damage resulting from accidental drops or impacts.
- Misuse: Damage caused by improper use or handling of the jewelry.
- Other Damages: Any other damage not caused by a manufacturing defect.
Warranty Claim Process
To make a warranty claim, please follow these steps:
Contact Us:
- Reach out to us on our hotline, WhatsApp line, or email.
- Visit the Alankara Fine Diamond Showroom at 66, Kynsey Road, Colombo 8, or ODEL, No 5 Odel Mall, Colombo 7.
Provide Proof of Purchase: You will need to provide the original receipt of purchase, either a physical copy or an email receipt.
Inspection: We will inspect the jewelry to determine if the issue is covered under our warranty.
Repair or Replacement: If the issue is covered, we will repair the jewelry or replace it if repair is not possible.
Exclusions
Our warranty does not cover jewelry that has been altered, serviced, or repaired by anyone other than Amber by Alankara.
Additional Information
For further details or questions regarding our warranty, please contact our customer service team. We are here to assist you and ensure your complete satisfaction with your jewelry.
